RAAUZYUW RUDIDFB1700 2931600-UUUU--RHMCSUU.
ZNR UUUUU
R 201600Z OCT 11 ZYB
FM DFAS CLEVELAND OH//JFLS//
TO AIG 4676//
AIG 4678//
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UNCLAS//N07220//
MSGID/GENADMIN//DFAS CLEVELAND CODE JFLS//
SUBJ/DEFENSE WORKLOAD OPERATIONS WEB SYSTEM (DWOWS)
CASE MANAGEMENT SYSTEM ACCESS REQUEST GUIDANCE AND DISBURSING 
OFFICERS' RESPONSIBILITIES//
MILITARY PAY ADVISORY 49/11//
POC/IDALIZ WILLIAMS/DFAS-JFLF/CL/SYSTEMS LIAISON AND PROCEDURE
DIVISION/TEL: DSN 580-5742/TEL: COMM: 216-522-5742//
RMKS/1. THE PURPOSE OF THIS MPA IS TO PROVIDE INFORMATION ON HOW TO
REQUEST ACCESS TO DFAS-CL DWOWS CASE MANAGEMENT SYSTEM AND TO 
PROVIDE GUIDANCE FOR DISBURSING (DO) AND DEPUTY DISBURSING (DDO)
OFFICERS.
2.  DWOWS IS REPLACING JMFI AND EMAIL MESSAGES IN ORDER TO MEET DOD
DIRECTIVES TO PROTECT ALL PERSONAL IDENTIFIABLE INFORMATION (PII).
DWOWS IS AVAILABLE TO DO's AND DDO'S FLEET WIDE. JMFI SYSTEM WILL
STILL BE AVAILABLE AS A BACK-UP SYSTEM DURING DWOWS SCHEDULED
MAINTENANCE OR ANY OTHER DOWNTIME.
3.  DWOWS IS AN WEB BASED TRACKING SYSTEM USED BY MILITARY 
PAY OPERATIONS (MILPAYOPS) TO TRACK WORKLOAD FOR NAVY ACTIVE DUTY AND 
RESERVE SERVICE MEMBERS.  THIS SYSTEM PROVIDES BENCHMARK REPORTING 
STATISTICS TO MANAGEMENT AND TECHNICIANS FOR TURNAROUND TIME ON CASE 
PRODUCTION AND BACKLOG. IT ALSO PROVIDES AN ATTACHMENT FEATURE TO ADD 
SOURCE DOCUMENTATION AS NEEDED TO WORK A CASE AND TO PROVIDE AN AUDIT
TRAIL.
4.  THIS SYSTEM IS DESIGNED TO HANDLED BOTH MANUAL INPUT AND
ELECTRONIC FILES.  INCOMING FILES ARE PROCESSED DAILY VIA AN
APPLICATION BATCH PROCESS. FOR MORE GUIDANCE PLEASE REFER TO 
DWOWS USER GUIDE.
5.  THE FOLLOWING ARE THE DO'S AND DDO'S RESPONSIBILITIES:
A. REVIEW ALL DWOWS CASE MANAGEMENT SYSTEM ACCESS REQUESTS FOR NAVY
USERS AND SEND APPROVAL NOTICES WITH USER'S PKI AND POC INFORMATION 
TO CCL-MB-DWOWS@DFAS.MIL. 
B. CHALLENGE ANY UNAUTHORIZED PERSONNEL ATTEMPTING TO ACCESS DWOWS
CASE MANAGEMENT SYSTEM.
C. REPORT THE LOSS OF SECURITY CLEARANCE FROM ANY DISBURSING 
PERSONNEL WHO HAVE ACCESS TO SEND PAY INQUIRIES VIA DWOWS CASE 
MANAGEMENT SYSTEM.
D. REPORT THE CHANGE OF PKI INFORMATION AND DUTY STATION.
E. FORWARD,UPON REQUEST, A LISTING OF ALL AUTHORIZED USERS TO THE 
DESIGNATED DFAS-CL ANALYSTS VIA CCL-MB-DWOWS@DFAS.MIL.
F. NOTIFY CCL-MB-DWOWS@DFAS.MIL IMMEDIATELY IF AN EMPLOYEE HAS
BEEN TERMINATED OR LEAVES THE ACTIVITY UNDER ANY CONDITIONS THAT
WILL REQUIRE IMMEDIATE TERMINATION OF THE USER’S ACCESS ACCOUNT.
G. ENSURE THAT ALL USERS ARE AWARE OF THEIR RESPONSIBILITIES TO
PROTECT DISCLOSED PII DATA.
H. ENSURE THAT ALL USERS ARE AWARE THAT THEY ARE RESPONSIBLE FOR ALL
CASES/TRANSACTIONS PERFORMED UNDER THEIR LOGONID AND CAC-ID.
I. REPORT ALL DWOWS SECURITY VIOLATIONS TO CCL-MB-DWOWS@DFAS.MIL. 
J. ENSURE THAT ALL USERS LOG INTO THE SYSTEM AT LEAST ONCE EACH MONTH
TO PREVENT SUSPENSION OF THEIR ACCESS TO DWOWS CASE MANAGEMENT
SYSTEM.  IF A USER DOES NOT LOG INTO THE SYSTEM FOR MORE THAN 
30 DAYS, HIS ACCOUNT WILL BE SUSPENDED AND AFTER 90 DAYS OF 
INACTIVITY, THEIR ACCESS WILL BE DELETED.  
6.  ACCESS TO DWOWS IS GRANTED UPON RECEIPT OF A DO AND/OR DDO 
APPROVAL NOTICE VIA EMAIL.  ADDRESS TO: 
CCL-MB-DWOWS@DFAS.MIL.  IT MUST INCLUDE THE FOLLOWING INFORMATION:
FULL NAME:                   (AS IT APPEARS ON YOUR PKI CERTIFICATE)
USER ID:                     (MXC AND/OR MMA, PLEASE LET US KNOW IF
                             YOU USE BOTH)
VIEW ONLY OR INPUT ACCESS:   (SPECIFY WHICH TYPE OF ACCESS YOU NEED)
ADSN OR PASS CODE:           (NAME OF ACTIVITY IF THERE IS NO ADSN/
                             PASS CODE ASSIGNED)
PKI CERTIFICATE NUMBER:      (OPEN THE INTERNET EXPLORER TOOLS, 
                             INTERNET OPTIONS:  
                             CONTENT TAB, CERTIFICATES, DOUBLE CLICK
                             THE NON-EMAIL AND COPY THE WHOLE LINE
                             (ie: LASTNAME.FIRST.MIDDLE.PKI#).//


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